Answers to the most frequently asked questions

Matlack Florist West Chester FAQs

Browse our most frequently asked questions below. If you have any other questions, please Contact Us.

Can the recipient expect the exact same arrangement shown in the pictures?

We will always do our best to use the flowers shown in the picture on the website. However, due to the nature of a perishable product, the colors of the flowers may differ, or if an individual flower is not available, we reserve the right to substitute it without sacrificing the look and/or value of the arrangement.

Is there a minimum order for delivery?

There is a minimum delivery order of $40 of product for all deliveries. The cost of the merchandise must be at least $40 and then the applicable delivery charges will be applied for a total.

How does payment work?

We accept cash, check, and credit cards (Visa, American Express, Discover, or MasterCard).

You may make the payment in person in our store using cash, check, or credit card; or over the phone with our Customer Service Team by using your credit card.

Our online platform supports payment from most credit card companies

Do you do deliveries every day?

We deliver from Monday – Saturday. We deliver on Sundays for funeral services or special events only. Surcharges may apply on large, bulk, off hour, or other deliveries that require special attention.

What happens when the recipient is unable to accept the delivery?

Our drivers will make every attempt to deliver the flowers in person. If they are unable to deliver to the recipient, they will attempt to leave flowers with a person in the vicinity (co-worker, neighbor, etc.) or determine if there is a safe place to leave the arrangement, weather permitting. If the arrangement is left with someone else besides the recipient, or at the door, we will call the number provided for the recipient and inform them of where the arrangement was left to confirm the delivery with them. If we are unable to make the delivery, we will contact the recipient and set up a re-delivery or allow them to pick up at the store.

What are your delivery fees like?

Our delivery fees are based on distance from our store. The fees range from $12.95 to $24.95, with most being from $12.95 to $15.95. We do not include delivery costs in the price of our arrangements. This provides full value for our walk-in customers and customers who opt to pick up the arrangements at our store.

Deliveries are made from 9am to 4pm Monday through Saturday. If you want a delivery made by a specific time, we will do our best to accommodate your request. However, to guarantee a timed delivery there will be an additional fee charged. The fee is typically the same as the delivery fee. All funerals are excluded from this fee.

How can I change or cancel my order?

For any changes to your order or to cancel your order, please call our Customer Service Team at 610-431-3077.


What is your substitution policy?

Fresh Flowers
We are committed to delivering your floral arrangement on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the “look and feel” of the arrangement by considering the overall shape, size, style, and color combinations.

Local hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.

For green and blooming plants, similar plants may be substituted of equal or greater value.

Gourmet Baskets
Substitutions within a basket may be made with items of greater or equal value if necessary, to guarantee freshness and timely delivery.


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Matlack Florist Flowers In West Chester PA

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