About Us

Matlack Florist has been serving our local community since 1978. With passion and purpose, we strive to spread joy, every day, to everyone. Over the years, our teams’ endless creativity, curiosity, and commitment has led to what Matlack Florist is and stands for today: a small, family-owned business and responsible member of the community with an unwavering commitment to excellence. That commitment to excellence is reflected in our unmatched dedication to providing the absolute best quality flowers and plants, unique gifts and home décor, and customer service. It is the bedrock of our purpose to spread joy, every day, to everyone. No matter the occasion, our goal is to make every day and celebration just a little bit better and brighter. Matlack Florist has been recognized by our customers and community; recently being named Best Florist, Best Greenhouse, and Best Gift Shop in The Daily Local Readers’ Choice Best of Chester County; and the Best Florist and Best Wedding Florist in Main Line Today's Best of the Main Line and Western Suburbs!

Hours of Operation

Monday : 9:00 AM - 5:30 PM

Tuesday : 9:00 AM - 5:30 PM

Wednesday : 9:00 AM - 5:30 PM

Thursday : 9:00 AM - 5:30 PM

Friday : 9:00 AM - 5:30 PM

Saturday : 9:00 AM - 5:00 PM

Sunday : Closed (Outdoor Garden Center open 10:00 AM - 3:00 PM)

Holiday Hours

We are closed during the following national holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day, and Christmas.

During the busy floral seasons of Thanksgiving, Christmas, Valentine's Day, and Mother's Day, we advise customers to place orders early to receive the best possible selection and service. We strongly recommend that customers place orders at least two days prior to each major holiday.

Contact Information

We accept orders on our website 24/7, and over the phone during our business hours. 

Phone: 610-431-3077 

Email: hello@matlackflorist.com

Our store location is:

210 N Chester Rd,
West Chester, PA 19380

Delivery Policy

Our standard delivery fees apply to orders for addresses anywhere in the U.S. or Canada. Please note that there may be additional charges for special time requests or rush deliveries. Also, for specific time requests, we will do our best to accommodate, but cannot guarantee exact times. Orders for delivery anywhere in the U.S. or Canada must be received before 12PM in the recipient's time zone to ensure same day deliveries. Orders received after 12PM will be delivered the following day. International orders (except to Canada) must be placed telephonically and generally require 48 hours for delivery. Please note that we cannot accept international orders online (except to Canada). Refund/Cancellation Policy To provide you with the best possible service, you can cancel your order at any time prior to delivery. However, if your order is enroute or delivered, we will be unable to cancel the order. You can call us at 610-431-3077 anytime to cancel an order. We will try our best to accommodate your request as long as your request meets our cancellation policy.

Refund / Cancellation Policy

To provide you with the best possible service, you can cancel your order at anytime prior to delivery. However, if your order is enroute or delivered, we will be unable to cancel the order.

You can call us at 610-431-3077 anytime to cancel an order. We will try our best to accommodate your request as long as your request meets our cancellation policy.

Returns: To provide you with the best possible service, you can return your order for replacement or refund. Flowers & Perishable Products

Flowers & Perishable Products: If you are not fully satisfied with your gift, we will replace that product to your satisfaction. To receive the replacement product, please call us at 610-431-3077.

Specialty Gifts: Specialty gift items that are non-perishable may be returned for any reason, for a full refund (within 7 days of receipt of the item) provided the items are returned unopened with the original packing materials and documentation.

Please note that we can refund shipping fees only if the return is a result of our error. Otherwise, you will receive a full refund for the cost of the specialty gift item, but the original and return shipping fee will not be refunded. To return an item, please call us at 610-431-3077.

We'll notify you via e-mail of your refund once we have received and processed the returned gift item. You can expect a refund, in the same form of payment originally used for the purchase, within seven to fourteen days of our receiving your return.

Local Delivery Areas

Our Cities

West Chester, Immaculata, Frazer, Malvern, Paoli, Berwyn, Devon, Strafford, Wayne, St. Davids, Radnor, Villanova, Rosemont, Bryn Mawr, Chester Springs, Downingtown, Exton, Parkesburg, Coatesville, Glenmoore, Lionville, Chadds Ford, Cheyney, Concordville, Chester Heights, Glen Mills, Kennett Square, Lima, Thornton, Wawa, Broomall, Newtown Square, Edgemont Media, Phoenixville

Substitution Policy

Fresh Flowers: We are committed to delivering your floral arrangement on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the “look and feel” of the arrangement by considering the overall shape, size, style, and color combinations.

Balloons: Local hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.

Plants: For green and blooming plants, similar plants may be substituted of equal or greater value.

Gourmet Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary, to guarantee freshness and timely delivery.

Privacy Policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our user's demographics and interests so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer so that you don't have to reenter the information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secure.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications.

We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control..

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.