For those who have created an account profile on the Matlack Florist web site, there are two payment options: credit card and house account.
Frequently Asked Questions about controlling payment method options with your user profile
By selecting the Credit Card option, your Order Summary will display your Credit Card number that is stored in your Profile. At the Order Summary if you desire to use another credit card for this purchase, you may simply replace the other credit card information with the new credit card number and expiration date. Remember that the credit card that is stored in your profile is the one that will be displayed on your Order Summary. You may go to your Profile and change the credit card information at any time.
By selecting the House Account option, your Order Summary will simply display "House Account" and the box that will contain your Matlack Florist House Account ID. If you are a customer with an existing House Account, you have already received a billing statement from us; you'll need to enter your House Account ID which is on that statement. If you have already purchased with a credit card on this site, and you want to create a New House Account, simply check the "House Account" option. When you arrive at the Order Summary enter "NEWACC" in the box. Your account will be then be created when we process your order. You will then receive a billing statement; on the billing statement will be your House Account ID. For more information on the Matlack Florist House account click
How can I customize my Order Screen?
Your company's corporate account may require you to provide additional information for your purchasing department. If you have given this required "cost code" information to our sales team on your phone orders, this is where you will enter it. You may define the name of the field to reflect your type of data; for example, some companies call it a "Cost Code"or "Department", or "P.O. number." Enter this name in the first field. The next field contains the default value (if any) that you want to appear in the Order Summary. Put in the code that is used the most often for your purchases, or put in some characters that you will "add to" at order time. You may always edit this field at Order Summary. You can also indicate whether this field is required.
TAXES: There will be a 6% PA sales tax on your orders.
SERVICE CHARGES: Matlack Florist has one of the lowest service charges in the industry; our $9.95 service charge includes delivery.
FREQUENTLY ASKED QUESTIONS
How do you select the florist to best fill my order outside of your delivery area?
We are a member of FTD and Teleflora which are all of the major florist networks. Matlack Florist best selects the fulfilling florist based upon capability and proximity. Capability means being able to fill the order to value at the appropriate price point and ensure timely delivery. Capability also includes that particular florist's specialties or product selections. For example, if plants are desired, a florist with a greenhouse may ensure a better plant gift. Selections are made from our nationwide database of affiliated florists, numbering around 52,000, which is updated monthly. At Matlack Florist if a florist has historically shown excellent performance, they are preferentially placed for selection. Over the years we have accumulated this data and the major floral affiliations, such as FTD and Teleflora, assist us in continuing to refine our selections. The reverse is also true; we "flag" poor performers to ensure the utmost in customer satisfaction. Beyond ranking them, we attach ongoing notes about their problem resolution, uniqueness of product, or any information that might help us. In just a few keystrokes we are able to select the most appropriate florist for that order. Proximity means that, if the time between ordering and delivery is extremely short, we can choose the best qualified florist that is the closest to the location to best fill the order.
Can we have our order sent to our preferred florist?
YES; as long as your favorite florist is a among the 52,000 member florists in one of the major national affiliations consisting of FTD or Teleflora. [In order to be a member in one of these organizations, a florist must meet certain eligibility requirements.] Simply enter the name of your favorite florist in the Special Instructions.
Can I customize my order and describe what I would like my order to be?
YES; we have our customers get the "most for your money". But first, here's a little background on how our entire industry operates. Most all sites show a pretty picture of an arrangement with many different types of flowers. Ordering in the morning and getting exactly what you see for delivery that same afternoon is remote; that's not because florists don't wish to do it, but they just may not have that exact product available. Because over 95% of the country's florists are smaller operations, they just can't carry huge volumes of all the varied types of flowers that might be in that picture. They'll make a great gift with the freshest products they have and best make it according to your wishes. That's why we encourage our customers to add comments in our Special Instructions section to describe coloration and even types of products. Something like "use pinks & mauves, add a red rose, no carnations" directs your designer to make a quality product as close to your desires as possible.
How does my Personal Profile help me?
When you enter our site, the information you optionally add to your profile will be automatically placed in the order; this will allow you to minimize keystrokes and complete your order even faster. You will be given the chance to create a personal profile during the order process. More information...
How do I place an international order?
Local customs and product availability vary greatly from one country to another; our selections allow our international staff to best place your order. If you wish to place an international order now, close this window to return to the previous order page. From the order page you can click on the "International Order" tab.
Will I get a confirmation of my order?
YES; you will receive an email confirmation of your order.
What is a Matlack Florist House Account?
A Matlack Florist House Account allows you to charge your order and receive a bill, and then pay us with a check when your receive it. You must have a valid credit card on file in order to establish a House Account. You will be given the opportunity to establish this account before completing your order.
Existing House Accounts have up to a 6-letter ACCOUNT ID. This ID is printed in the upper right hand corner of the remittance stub, and, on the bottom right hand corner of the bill. If you do not know your ACCOUNT ID, please call or email us.
Click "Make payment by House Account", and enter your HOUSE ACCOUNT ID in the box provided."
What if I am not satisfied with the order that was sent?
All of us at Matlack Florist simply, and completely, guarantee your 100% satisfaction! Just let us know with the Order Inquiry Form.
Don't see your FAQ?
If you don't see your FAQ, or have specific questions about your orders, Matlack Florist can help. Just send an email message to Customer Service
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